Job Overview
- Experience Level
- +3 years
- Employment Type
- Freelance
- Workplace Type
- Remote
- Location
- Cairo
- Job function
- IT and Tech
- Application Deadline
- 15 December 2026
About the Role
Customer Support: Answer inbound calls or digital chats to answer questions and fix issues.
Problem Resolution: Handle customer complaints with patience and care.
Account Management: Update customer information and process orders or billing details.
Communication: Serve as a positive brand ambassador across phone, email, and chat channels
Requirements
Required Skills
Soft Skills
Active Listening: Focus fully on the caller to understand unstated needs and emotions.
Empathy: Relate to customer frustrations and show genuine care.
Clear Communication: Speak or write concisely with a polite, professional tone.
Patience & Resilience: Remain calm and positive when dealing with angry or upset callers. [1, 2, 3, 4, 5]
Hard & Technical Skills
Computer Literacy: Type quickly and navigate internal databases.
CRM Proficiency: Use Customer Relationship Management software to track tickets.
Product Knowledge: Learn company services and policies deeply to give accurate advice.
Language Fluency: Speak local or international languages clearly as required by the market