نظرة عامة على الوظيفة
- مستوي الخبرة
- +3 سنوات
- نوع العمل
- فريلانس
- نوع مكان العمل
- عن بعد
- الموقع
- القاهرة
- Job function
- IT and Tech
- اخر موعد للتقديم
- 15 ديسمبر 2026
عن الوظيفة
Customer Support: Answer inbound calls or digital chats to answer questions and fix issues.
Problem Resolution: Handle customer complaints with patience and care.
Account Management: Update customer information and process orders or billing details.
Communication: Serve as a positive brand ambassador across phone, email, and chat channels
المتطلبات
Required Skills
Soft Skills
Active Listening: Focus fully on the caller to understand unstated needs and emotions.
Empathy: Relate to customer frustrations and show genuine care.
Clear Communication: Speak or write concisely with a polite, professional tone.
Patience & Resilience: Remain calm and positive when dealing with angry or upset callers. [1, 2, 3, 4, 5]
Hard & Technical Skills
Computer Literacy: Type quickly and navigate internal databases.
CRM Proficiency: Use Customer Relationship Management software to track tickets.
Product Knowledge: Learn company services and policies deeply to give accurate advice.
Language Fluency: Speak local or international languages clearly as required by the market